Settings

Configure the Qupa WhatsApp Admin WhatsApp chatbot and admin workspace

Notifications

Email alerts for new applications and platform events.

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Bot

Conversation behaviour, business hours, and auto-replies.

Enable auto-reply outside business hours

Automatically respond to common queries

Canned Responses

Loan Products

loan_types

We offer 4 types of loans: 1. Personal Loan (up to $5,000) 2. Salary Advance (up to $2,000) 3. Business Loan (up to $50,000) 4. Home Improvement Loan (up to $20,000)

Loan Requirements

requirements

To apply for a loan, you will need: - Valid National ID (Zimbabwe) - Latest payslip or proof of income - A selfie for verification - Bank statement (for business loans)

Processing Time

processing_time

Loan processing times: - Salary Advance: 24 hours - Personal Loan: 1-3 business days - Business Loan: 3-5 business days - Home Improvement: 3-5 business days

Repayment Information

repayment

You can make repayments through: - EcoCash to our merchant code - Direct ZB Bank transfer - Auto-deduction from your ZB salary account Early repayment is allowed with no penalties.

Integrations

Connected services and core-banking health.

Musoni Core Banking

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Connected Services

WhatsApp Business API (Twilio)

Message sending, media downloads, webhook processing

Connected

AI Document OCR (OpenAI GPT-4 Vision)

National ID extraction, payslip parsing, selfie verification

Connected

Email Notifications (Postmark)

Application alerts, escalation notices, review notifications

Connected

Document Storage (Google Cloud Storage)

KYC document uploads and secure storage

Connected

ZB Core Banking

Loan disbursement and repayment processing, pending integration

Not Configured

SSB Credit Bureau

Credit checks and borrower credit history, pending integration

Not Configured

National Registrar (Civil Registry)

National ID verification and identity validation, pending integration

Not Configured

Branding

Workspace identity used across the assistant and emails.

App Name
Qupa WhatsApp Admin
Parent Company
ZB Bank
Email Domain
zb.co.zw

Security

Admin users with access to this workspace.

User Management

  • SM

    Sarah Mutasa

    sarah.mutasa@zb.co.zw

    KYC OfficerActive
  • JB

    James Banda

    james.banda@zb.co.zw

    KYC OfficerActive
  • PN

    Patricia Nyoni

    patricia.nyoni@zb.co.zw

    ManagerActive
  • AU

    Admin User

    admin@zb.co.zw

    AdministratorActive